Privacy Policy

Last updated: 8 September 2026

Brambelo respects your privacy and is committed to protecting the personal information you entrust to us.

This Privacy Policy explains how personal information may be collected, used and protected when you visit the Brambelo website, make an enquiry or commission a Brambelo Creation.

Who we are

Brambelo is an independent UK business creating individually commissioned handcrafted family heirlooms.

For privacy enquiries, contact:

Email: gail@brambelo.co.uk

Information we may collect

Depending on how you interact with Brambelo, we may receive information including:

• your name;
• your email address and other contact information you choose to provide;
• the contents of enquiries and correspondence;
• information you provide in connection with a commission;
• personalisation and arrival details required to create a Birth Bear;
• delivery and transaction information where applicable; and
• technical information generated when you access the website, such as IP address, requested URL and browser information, which may be processed by our hosting infrastructure.

The Brambelo website includes an online commission enquiry form. When you submit the form, the information you provide is processed through our website hosting provider and made available to Brambelo so that we can respond to your enquiry.

How we use your information

We may use personal information to:

• respond to enquiries;
• discuss availability and potential commissions;
• create and fulfil commissioned Brambelo products;
• personalise your commission;
• communicate with you about your order;
• arrange payment, delivery and aftercare where applicable;
• maintain appropriate business and transaction records;
• comply with legal, tax and regulatory obligations;
• protect the security and operation of our website and business; and
• establish, exercise or defend legal claims where necessary.

Our lawful bases

Depending on the circumstances, we process personal information because:

• it is necessary to take steps at your request before entering into a contract;
• it is necessary to perform our contract with you;
• we have a legitimate interest in operating, protecting and administering Brambelo and responding to genuine enquiries; or
• processing is necessary to comply with a legal obligation.

Information about children

A Birth Bear may be personalised using details relating to a child, such as their name, date of birth, time of birth and birth weight.

These details should be supplied only by a parent, guardian or another person who has an appropriate reason and authority to provide them for the purpose of the commission.

Brambelo does not intentionally use children's personal information for marketing or profiling.

Who may receive your information

Personal information may be processed by service providers necessary to operate Brambelo, such as:

• website hosting and infrastructure providers;
• email providers;
• payment providers where applicable;
• delivery providers where applicable; and
• professional advisers or authorities where reasonably necessary or legally required.

Brambelo does not sell your personal information.

International processing

Some technology providers used to operate the website or communicate with customers may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by data protection law.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling commissions and meeting applicable legal, accounting, tax and record-keeping requirements.

General enquiries that do not result in a commission will not be retained longer than reasonably necessary for handling the enquiry and related correspondence.

Your rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to request access, correction, deletion, restriction or objection to certain processing, and in some circumstances data portability.

To make a request, contact gail@brambelo.co.uk.

You also have the right to complain to the UK Information Commissioner's Office if you are concerned about how your personal information has been handled.

Changes to this policy

This Privacy Policy may be updated as Brambelo develops or if our website, services or legal obligations change.